Millennials have significantly redefined customer experience and continue to challenge businesses to keep up to their evolving expectations.
Accenture predicts that in the US by 2020 their retail spending is expected to hit $1.4 trillion per year. You simply can’t ignore this powerful generation. If you haven’t taken the time to understand your millennial customers yet, the Infographic below will serve as a great reference guide for your business and help you adapt your customer service strategy to their lifestyle and expectations.