How to Contact Cox Business
We appreciate your visit to CoxBLUE and hope you find the information we share to be of value to your business. Many times our visitors have questions about Cox Business products or services or, how to contact Cox Business, and we want to ensure you get those questions answered quickly.
Cox Business provides you with many different ways to get in touch with sales, customer service, and support to get assistance fast. On this page, we’ll go over the different ways you can get in contact Cox Business.
1. The Cox Business Account Services Support Page
Before you make the commitment to talk with a support agent, the first place to start is with the Account Services support page. You can spend a lot of time on the phone only to realize that the problem you’re having is a common issue that can be resolved fairly quickly.
The Account Services support page brings together many commonly-asked questions to create a searchable database that can help you get your issue resolved as quickly as possible. This self-guided support resource lets you search your question to see if it’s something that comes up frequently. Our resource then gives you the steps you need to take to get back up and operating normally as quickly a possible.
The Account Services support page covers everything from dealing with billing issues to why you should use passphrases instead of passwords for better account security. If you’re looking for a place to start, the Account Services support page is a good first step before deciding whether your issue is something you can fix yourself or if you need more help.
2. Cox Business Live Chat
The next step to take if you still need help is the Cox Business Live Chat feature. It’s easily accessible from the Cox Business support page. While it’s not quite 24/7, you can get in touch with a representative to ask just about anything between 7 a.m. and 11 p.m. on weekdays and 9 a.m. to 8 p.m. on Saturdays, giving you support when you need it most.
There are a number of reasons why customers might prefer live chat when it comes to support. For one thing, the customer experience of waiting for someone to respond to your chat feels a lot different than waiting on hold, and for another, it enables you to get things done while waiting for assistance. We know it’s often inconvenient to pick up the phone and talk to someone, so we provide live chat to make getting help with your issue quick and painless.
3. Cox Business 24/7 Automated Support
If you need help as soon as possible, Cox Business has got your back. The first place to start is with our 24/7 automated support, which can deal with most routine issues. From checking your account status to making a payment or getting essential help for your TV, internet, or phone services, we’re ready to handle just about anything you throw our way.
If you’re experiencing a relatively routine issue like paying your bill, the quickest way to get it resolved is to use our automated support. We’re available anytime at 1-623-322-2000.
4. Cox Business 24/7 Technical Support
While automated support is helpful for a variety of circumstances, sometimes you need to be able to get in touch with a human to resolve your issue. It could be that what’s going on is too complex to explain to a touch-tone system, or maybe you need someone to hear you out and take the necessary next steps.
No matter what you need or when you need it done, Cox Blue has got your back with 24/7 technical support that’s ready when you are. Call 1-866-272-5777 and talk to someone to resolve your problem with internet, voice, or TV no matter when a problem rears its head.
5. Email Cox Business Whenever You Need Us
For many small businesses, time is of the essence. There’s a lot to do to keep things running smoothly, and we understand that spending time on hold to talk to a representative is hard when you’ve got to keep so many plates spinning at once. Because email is asynchronous, it can often be easier to submit your ticket and deal with it when people are ready to help you. If we’re not available when you need us, you can start a support ticket to get us working on your issue as soon as possible.
6. Contact Cox Business – What You Can Do Right Now
Your internet connection is critical to keeping your small business functioning, and we know that any problem you encounter is likely to be mission-critical. Because we pride ourselves on being the best in the business, we make it easy for you to get in touch with Cox Business support and get your issue resolved as soon as possible.
- Use the Cox Business Account Support page to resolve issues on your own.
- Get in touch with a Cox Business representative quickly and easily with live chat.
- Resolve routine issue with 24/7 automated support.
- Use Cox Business 24/7 technical support to get someone to help.
- Start a ticket to get help from Cox Business whenever and wherever you need it.