AI in the Workplace: Cox Survey Reveals What Gen Z and Millennials Really Think

Gen Z and Millennials Embrace AI, Just Don’t Ask Them to Tell the Boss

For digital natives like Gen Z and Millennials, AI usage has become commonplace in their lives, especially at work.

From summarizing meeting notes and brainstorming ideas to coding, new research from Cox Business shows that both generational cohorts are regularly using AI agents to support their productivity at work.

However, about half are hesitant to disclose how much of their work is produced by AI.

Why AI Use at Work Matters for Gen Z and Millennials

Fear of job loss is a key catalyst for keeping AI use a secret at work. Forty-seven percent of Gen Z and Millennial employees are concerned that AI could replace their jobs. Another growing issue is familiarity with company AI policies. Thirty percent of Gen Z and Millennial employees are either unfamiliar with, or claim their company has no defined policy or guidelines.

AI isn’t the only technology in the workplace shadows. Sixty-three percent of survey respondents report using personal apps or software for work purposes. Unchecked, this could create a significant security risk for organizations.

Shadow IT and AI Overload in the Workplace

Nearly 70% of Gen Z and Millennial employees say they feel overwhelmed by the number of technology tools provided by work. Sixty-five percent say they are more familiar with their personal tools than those offered by their company, and believe they are both faster and easier to use.

Both groups would like the opportunity to provide input. Only 16% feel they have some significant influence in recommending or selecting workplace technology tools.

“Our survey highlights valuable insights into how organizations can better align with the expectations of their younger employees,” said Jeff Breaux, executive vice president and chief commercial officer for Cox Communications. “This presents a tremendous opportunity for companies and their IT teams to enhance their strategies around tech investment, rollouts, training, and policies; ensuring they meet the evolving needs of a workforce that is rapidly becoming the majority.”

Summary: This article and survey explores findings from the Cox Business 2025 Workplace Technology Survey, revealing how Gen Z and Millennial employees are using AI tools at work, their concerns about job security, and the growing trend of shadow IT. It offers insights for businesses to better align with younger workers’ tech preferences.

Frequently Asked Questions (FAQs)

1. Why are Gen Z and Millennial employees hesitant to disclose their use of AI at work?

Many younger employees use AI tools to enhance productivity, but nearly half are reluctant to admit it. The primary reason is fear—47% worry that AI could eventually replace their jobs. This concern is compounded by a lack of clear company policies around AI use.

2. What is “shadow IT,” and why is it a concern for businesses?

Shadow IT or Shadow AI in the workplace refers to the use of unauthorized apps, software, or tools for work purposes. In the survey, 63% of respondents admitted to using personal tools on the job. While these tools may be more familiar or efficient, they can introduce serious security and compliance risks.

3. Are younger employees overwhelmed by workplace technology?

Yes. Nearly 70% of Gen Z and Millennial workers say they feel overwhelmed by the number of tech tools provided by their employers. Many prefer their personal tools, which they find faster, easier to use, and more intuitive.

4. How much influence do employees have in choosing workplace technology?

Only 16% of younger employees feel they have significant input in selecting or recommending workplace tech. This lack of involvement can lead to poor adoption and increased reliance on personal tools.

5. What can businesses do to better align with younger employees’ tech preferences?

Training and communication can improve adoption and help reduce feelings of being overwhelmed.