Frankie Saucier

Frankie Saucier is the Senior Manager of Social Media with the corporate Cox Communications social media team. She is responsible for strategy and execution of the enterprise-wide customer support presence in social media, including Facebook, Twitter, YouTube, LinkedIn, Google+ and the customer support forums on the Cox website. Recently, TVBlog named Cox communications #2 of the Top 10 most socially devoted brands, based on data from Socialbakers indicating our Customer Support team had a 93.5% response rate to customer inquiries on social media. Frankie is also a member of a cable partner consortium that discusses current issues in social media.