The 5 Types of Social Media Complainers [Infographic]

Social media plays a critical role in protecting both brand equity and customer loyalty. More and more consumers are using social media to interact with brands; yet most customer complaints, questions, and comments remain unanswered by those brands.

This infographic identifies five different types of complainers and how you can help them.

How to Deal with Complainers on Social Media [INFOGRAPHIC] - ExactTarget Infographic

Embedded from ExactTarget