Common social media marketing mistakes from businesses

Social media has emerged as one of the most popular marketing strategies for small businesses. The proliferation of the internet and its various emerging social media networks, coupled with the mass migration of consumers into the digital and online spheres, has necessitated the adoption of a solid social media marketing strategy. However, simply making a Facebook page or Twitter account does not qualify as a well thought out and effective marketing tactic. In fact, more important than what to do for social media marketing is what not to do. Here are some common mistakes that marketers often make when adopting a social media strategy.

Unrealistic expectations
One popular axiom about the internet is that, despite its wild success, monetization of content on the internet remains relatively nascent. Businesses and marketers have yet to find definitive ways to generate revenue from their various online offerings, and social media is no different. According to Target Marketing Magazine, many marketers have the wrong expectations about their involvement on a social media network. Marketing is generally faith-based, focusing on intangible outcomes such as brand loyalty and reinforcement. Expecting social marketing to lead to sales requires a change in expectations, as well as a process mentality that can generate tangible outcomes, such as increased revenue and sales.

Keeping a finger on the pulse
One of the basic tenets of comedy is the importance of knowing your audience, and marketers are no different. Without having a clearly defined consumer base, and the proper well-rounded understanding of said consumers, marketers are likely doomed from the start. Social Media Today reports that there is no point in building a social media presence if your company’s fans and customers are not using the various networks to engage with you. Before rolling out a multichannel social media marketing campaign, it is imperative that businesses perform their due diligence in the form of market research.

Once it is determined that your fans are involved on social media networks, the next step is to engage with them actively, rather than passively. Simply posting status updates and promotional information is not likely to result in positive conversion rates. Instead, challenge your fans and show them that a level of mutual respect exists by not pandering to them, but rather by engaging with them in an interactive manner.

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Martin Jones

Martin Jones is a Senior Marketing Manager with the corporate Cox Communications social media team where he assists in leading strategy, campaign ideation and marketing execution for Cox Business social media & content marketing. Today, over 1 million fans engage with Cox Communications content, campaigns and Customer Care on Facebook, Twitter, You Tube. LinkedIn and Google+.